Privacy Policy

This Privacy Policy, effective since June 1st 2023, describes how we collect, use, disclose, and safeguard the personal information of users who access or use our website and services to connect patients with doctors who can provide medicinal cannabis prescriptions. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Privacy Policy.

 

Who we are

Our website address is: https://canna-well.com
https://canna-well.com is a business unit from R2 Holdings Co. Ltd., a registered company in Thailand.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information We Collect

Personal Information

We may collect personal information from users who access our website and use our services. The types of personal information we collect may include, but are not limited to:

  • Name
  • Contact information (e.g., email address, phone number)
  • Date of birth
  • Medical information and history
  • Government-issued identification information
  • Prescription details

For wholesale users we may also collect information during the registration process to purchase wholesale products. The types of personal information we collect may include, but are not limited to:

  • Name
  • Contact information (e.g., email address, phone number)
  • Company name and business details
  • Business license information
  • Billing and shipping address

Non-Personal Information

We may also collect non-personal information, such as data about the user’s device, operating system, browser type, IP address, and website usage patterns. This information is collected automatically through the use of cookies and other tracking technologies.

How We Use the Information

 

Provision of Services

We may use the collected information to connect patients with doctors who can provide medicinal cannabis prescriptions. This includes verifying eligibility, assessing medical conditions, facilitating communication between patients and doctors, and arranging appointments.

Communication

We may use the provided contact information to communicate with users regarding their account, appointments, inquiries, updates, and other relevant information related to our services.

Improvements and Research

We may use the collected information to improve and enhance our website and services, develop new features, conduct research, and analyze trends to better understand user preferences and needs.

Legal Compliance

We may use and disclose personal information as required by applicable laws, regulations, legal proceedings, or governmental requests. We may also use and disclose information to enforce our policies, protect our rights and property, and prevent or investigate potential illegal activities or violations of our Terms of Service.

Who we share your data with

Doctors and Healthcare Professionals

To fulfill the purpose of our services, we may share personal information with qualified doctors and healthcare professionals who can provide medicinal cannabis prescriptions. However, we will only disclose the necessary information on a need-to-know basis.

Third-Party Service Providers

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting, data analysis, customer support, and marketing assistance. These service providers will have access to personal information only as necessary to perform their tasks and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose personal information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, investigate or prevent wrongdoing, or act in urgent circumstances to protect the personal safety of users or the public.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When personal information is no longer needed, we securely dispose of it in accordance with our data retention practices, described as follows.

Inactive accounts: 6 months
Pending orders: 3 weeks
Failed orders: 3 weeks
Cancelled orders: 3 weeks
Completed orders: 3 months

If you request a password reset, your IP address will be included in the reset email.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@canna-well.com.

By using our website and services, you acknowledge that you have read, understood, and agree to the terms and conditions of this Privacy Policy.

We reserve the right to modify or update this Privacy Policy at any time. We will notify users of any material changes by posting the updated Privacy Policy on our website or through other means. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of those changes.

Data Security

We implement reasonable security measures to protect the personal information of our users. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage users to take steps to protect their personal information, such as using strong passwords and keeping them confidential.

Underaged Privacy

Our services are not intended for individuals under the age of 20. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We will notify users of any material changes by posting the updated Privacy Policy on our website or through other means. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of those changes.

Third Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage users to review the privacy policies of any third-party website they visit